Shipping & Delivery Policy

Shipping & Delivery Policy

Thank you for shopping with DLYlife. We aim to process and deliver your order as quickly and smoothly as possible.

1. Order Processing Time

Orders are usually processed within 1-3 business days after payment is confirmed.

Orders are not processed on weekends or public holidays. During sales events, holiday seasons, or periods of high order volume, processing time may be slightly extended.

2. Shipping Destinations

We currently ship mainly to the Philippines and the United States.

We may add more countries or regions in the future depending on shipping availability and business arrangements.

If your country or region is not currently supported, you may not be able to complete checkout or see an available shipping method.

3. Estimated Delivery Time

After your order has been shipped, the estimated delivery time is usually 7-15 business days.

Actual delivery time may vary due to factors such as:

- Customs clearance;
- Local delivery conditions;
- Holidays or peak shipping seasons;
- Weather, flight delays, or other unexpected events;
- Incomplete or incorrect shipping information.

The delivery time shown is an estimate and is not a guaranteed delivery date.

4. Tracking Information

Once your order has been shipped, you will receive tracking information by email.

Please note that tracking updates may take 24-72 hours to appear after the package has been dispatched.

If your tracking information has not updated for an extended period, please contact us and we will help check the shipment status.

5. Shipping Fees

Shipping fees are calculated at checkout based on your shipping address, order amount, and available shipping methods.

If free shipping is available, the applicable conditions will be displayed on the product page, promotion page, or checkout page.

6. Customs, Duties, and Import Fees

International orders may be subject to customs duties, import taxes, clearance fees, or other local charges.

These charges are determined by the destination country or region and are the responsibility of the customer unless otherwise stated on our website.

DLYlife cannot control or guarantee the amount of any customs duties, taxes, or fees.

7. Shipping Address

Please make sure your shipping information is complete and accurate before placing your order, including your full name, phone number, email address, street address, city, postal code, and country.

DLYlife is not responsible for delivery delays, failed delivery, returned packages, or package loss caused by incorrect or incomplete shipping information provided by the customer.

8. Delivery Delays

If your package is delayed or the tracking information has not updated for a long time, please contact us at:

zijieyang054@gmail.com

Please include your order number and the email address used to place the order. We will help check the shipment status and provide further assistance based on the available tracking information.

9. Lost or Abnormal Packages

If the shipping carrier confirms that a package is lost, or if there is a clear shipping issue during transit, we will review the situation and provide a reasonable solution. This may include a replacement, partial refund, or other appropriate assistance.

If the tracking information shows that the package has been delivered but you have not received it, please first check your mailbox, front door, reception area, property office, family members, or neighbors. If you still cannot locate the package, please contact us as soon as possible.

10. Contact Us

If you have any questions about shipping, delivery, or order tracking, please contact us:

DLYlife
Email: zijieyang054@gmail.com