Refund policy

Refund & Return Policy

We accept return or refund requests for eligible product issues. We do not accept returns simply because of a change of mind.

Return Window

Please contact us within 14 days after receiving your order if there is a problem with your item.

Eligible Return or Refund Reasons

You may contact us if:

The item arrived damaged.
You received the wrong item.
An item is missing from your order.
The item does not work properly when received.

To start a request, email us at yzj1316741321@gmail.com with your order number, photos or videos of the issue, and a short description of the problem.

Items Not Eligible for Return

We do not accept returns for:

Change-of-mind purchases.
Items damaged by misuse, mishandling, accident, water exposure, or improper use.
Items that have been used and do not have a quality issue.
Items missing original packaging, accessories, manuals, or parts.
Gift cards, clearance items, or final-sale items if offered in the future.

Return Shipping Cost

If the issue is caused by product damage, wrong item, missing item, or product fault, DLYlife will cover or reimburse reasonable return shipping costs after the return is approved.

If the issue is caused by an incorrect address, refused delivery, change of mind, or customer preference, the customer is responsible for return shipping costs, and the return may not be approved.

Refunds

Refunds are issued after we review the request and, when required, inspect the returned item. Approved refunds are sent back to the original payment method. Your bank or payment provider may need additional time to process the refund.

Cancellations

If you want to cancel an order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will try to cancel it. Once an order has entered processing or has shipped, cancellation is not guaranteed.